About Us

The Emergency Services Levy Insurance Monitor (Insurance Monitor) is an independent statutory authority, established to provide consumer protections as part of the NSW Government’s emergency services levy funding reform.

The intention was to move the funding of NSW's emergency services from an insurance-based model to a property-based model by 1 July 2017. However, this reform has been deferred and the insurance-based funding scheme will now continue through a transition period to 30 June 2019.  

During the transition period, a core function of the Insurance Monitor is to ensure that insurance companies do not charge policyholders more Emergency Services Levy (ESL) than they should in order to recover the cost of their contribution to the NSW Government. 

The Monitor’s office will cease on 30 June 2020 when the Emergency Services Levy Insurance Monitor Act is repealed.

Professor Allan Fels AO and Professor David Cousins AM , were appointed as Monitor and Deputy Monitor respectively. Both Professors Fels and Cousins have significant experience in the area of consumer protection, and performed similar roles during the recent Victorian transition.

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