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Public Inquiry

The Emergency Services Levy Insurance Monitors, Prof. Allan Fels AO (Monitor) and Prof. David Cousins AM (Deputy Monitor), held a Public Inquiry into matters relating to prohibited conduct in the insurance industry on 16 May 2017 in Sydney. 

Issues explored at the public inquiry included:

•    The basis upon which insurance companies are determining insurance premiums for regulated contracts of insurance in the period leading in to and following the abolition of the ESL
•    How insurance companies are intending to ensure that the benefits of the removal of ESL are fully passed on to policyholders

•    How insurance companies are intending to communicate the effect of changes to insurance premiums and the ESL to policyholders.

A notice was published in the NSW Government Gazette on Friday 7 April 2017,  under Section 29 of the Emergency Services Levy Insurance Monitor Act 2016 [Gazette notice:  Pdf size: 41KB]

The Public Inquiry was available to watch live via this website and a recording of the day's proceedings is attached below.

Public Inquiry Information

Details of the Public Inquiry are as follows:

Date:     16 May 2017

Venue:  The Theatrette, Parliament House, 6 Macquarie Street, SYDNEY 2000.

Time:    Registration open at 9.00 am, Public Inquiry commencing at 9.30 am. 
             Please allow time for security checks on arrival.

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Click on 'events post'  (box with arrow) in the top right hand corner to select individual company presentations.


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Guidance on the conduct of the Public Inquiry is provided in the attached document. [Public Inquiry Guidance: Pdf size:101KB]

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An Issues Paper has been released by the Insurance Monitor to guide discussion on a range of matters that it wishes to explore at the public hearing.  The Insurance Monitor invites interested parties to provide written submissions addressing the matters discussed in this document.  The information received from submissions will be considered by the Insurance Monitor as part of its public inquiry.

Issues Paper [Pdf size: 598KB]

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If you have a question you would like raised during the Public Inquiry, please email to the Monitor at:

Questions must be received by 1.00pm on 16 May.  It should be noted that the Monitors reserve the right to deal with such questions as they see fit. It should be noted that the Monitors reserve the right to deal with such questions as they see fit.

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The Agenda for the 16 May 2017 Public Inquiry.

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If you would like any further information about the Public Inquiry please email the Insurance Monitor at:

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