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Guidelines

The Emergency Services Levy Insurance Monitor (Insurance Monitor) has issued new guidelines on prohibited conduct under the Emergency Services Levy Insurance Monitor Act 2016 (the Act).

Under section 21 of the  Act, the Insurance Monitor has the ability to issue guidelines to insurers about when conduct may be regarded as constituting prohibited conduct.

Two separate guidelines have been issued:

  1. Guidelines on the prohibition against price exploitation, and
     
  2. Guidelines on the prohibition on engaging in false or misleading conduct in relation to the emergency services levy reform.  
     

The Guidelines provide advice to insurers on how to avoid breaching the Act. Substantial penalties exist for breach of the Act, including penalties of up to $10 million for a body corporate and $500,000 for an individual.


Guidelines effective:14 July 2017, and replace any previous Guidelines issued.

  • 14 July 2017
    New Guidelines issues on the prohibition against price exploitation and the prohibition on engaging in false or misleading conduct in relation to the emergency services levy reform. 
  • 28 April 2017
    Revised Guidelines on the prohibition against price exploitation issued.
  • 9 September 2016

    Guidelines on the prohibition against price exploitation and Guidelines on false or misleading conduct in relation to the emergency services levy reform (attached above) published in NSW Government Gazette.

  • 12 April 2016

    Guidance letter sent to insurance companies [PDF size: 84KB]. 
    Response date: 6 May 2016

  • 5 July 2016

    Draft guidelines issued: Guidelines on the prohibition against price exploitation and Guidelines on false or misleading conduct in relation to the emergency services levy reform (attached above).
    Response date: 2 August 2016.

  • 2 August 2016

    Deadline for the receipt of submissions on the draft guidelines.

  • 9 September 2016

    Finalised Guidelines issued.

  • 28 April 2017

    Revised Guidelines on the prohibition against price exploitation issued.

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